At Lumo, we take pride in crafting high-quality, waterproof jewelry designed for everyday wear. However, we understand that everyone’s body chemistry is unique, and factors like skincare products, perfumes, and even air exposure can affect jewelry over time. While our gold plating is designed to last, some external elements may accelerate wear. That’s why we’ve made it easy for you to maintain your jewelry and, if needed, replace it with minimal hassle.
Our Easy Replacement Policy
If your Lumo jewelry experiences unexpected plating fading within the first month of purchase, we will gladly replace it for free. This applies strictly to fading due to natural wear and not to scratches, dents, or damage caused by improper care. Please refer to our Jewelry Care Instructions to ensure your pieces stay in their best condition.
What Happens After 1 Month?
If the plating begins to fade after one month of purchase, don’t worry! We offer two simple solutions:
1. Repolishing at a Local Jeweler ✨
Since Lumo pieces are crafted from authentic 925 sterling silver, you can easily have them repolished by a trusted local jeweler.
Need a recommendation? We’ll be happy to connect you with a reliable service.
2. Get a Brand New Piece for Half the Price 💎
If you’d rather replace your item, we offer a special deal—pay only 50% of the original price and receive a brand-new replacement.
How to Request a Replacement or Repair?
- Contact us via email or direct message with your order details and photos of the issue.
- We’ll review your request and guide you on the best solution.
- If eligible for replacement, we’ll ship your new piece or help you with repolishing options.
We want you to enjoy your Lumo jewelry for years to come. By following our care instructions and taking advantage of our hassle-free replacement options, you can keep your pieces looking as stunning as the day you got them. 💛